Payment Μethods

We accept payment by all credit/debit cards, including (among others):

  • Visa
  • Mastercard
  • Amex
  • Maestro

Card payments are taken as soon as the order is submitted and will show funds have been taken via an email confirmation within 2.5 hours.

Please note that we do not accept cash on delivery or any other methods of payment apart from those displayed above.

PAYMENT SECURITY

We take your security very seriously. Therefore, we have a secure symbol of the ‘padlock’ sign at checkout within the URL bar which means that you are in a secure setting and your details are safe and protected.

You may be asked to verify your payment via your card issuer depending on the set up of your bank. Please note that this is for your own security and is implemented by your payment provider.

We do not store your card details as the credit card payments are being processed through Alpha Bank PCI Compliant environment.

CURRENCY

All payments are made in Euros (€) as displayed at checkout.

PAYMENT ERRORS

Why is my card declining?

This may be happening due to a few reasons such as details entered may be incorrect, card may have expired, or the bank may not have authorized the transaction. We would advise for you to contact your bank directly so that they can advise you further.

I have placed my order, but I have not received a confirmation email.

Please check your spam/junk folder in case the confirmation email has accidentally been redirected there. If the confirmation email is not in any of your folders, it is possible that you may have entered your email address incorrectly. Please contact us in this web-form and provide your billing address and telephone number so that we can locate the transaction.